Privacy Policy

At ETL Australia (“we”, “us”, “our”), we are committed to respecting your privacy in line with Australian legal obligations. This Privacy Policy describes how we manage personal information collected via our website [Your Website URL] (the “Site”) and through the services and products we provide.

1. Information We Collect

We collect and hold various types of personal information, including:

  • Contact Information: Name, phone number, and email address, collected through our contact forms or service requests.
  • Payment Information: Credit card details or other financial information provided in connection with a purchase.
  • Service Details: Information about the cleaning services you use or products you purchase.
  • Technical Information: IP address, browser type, and browsing history, collected through cookies and similar technologies.

2. Purpose of Collection and Use

We collect and use your personal information to:

  • Provide and facilitate the delivery of our cleaning services and products.
  • Process orders and manage payments, invoices, and refunds.
  • Communicate important information, such as updates on your orders or significant changes to our policies.
  • Send promotional materials, provided you have opted to receive such information.
  • Improve our Site and services by understanding your preferences and usage patterns.

3. Disclosure of Personal Information

We adhere to APPs and will not sell or rent your personal details. We might share personal information with:

  • Service Providers: Third-party companies engaged to perform functions on our behalf (e.g., payment processing, delivery services).
  • Legal Obligations: Entities if required by law or to comply with legal processes.

4. Data Security and Protection

We are committed to protecting your personal information from misuse, interference, and unauthorized access. We take reasonable steps to secure your data, which includes physical, electronic, and managerial security procedures.

 

5. Access to and Correction of Personal Information

You have the right to access and seek correction of personal information we hold about you. To request access or an update, please refer to the contact details below.

6. Cookies and Online Technologies

Our Site uses cookies to collect information about your browsing activities. You may choose to refuse these cookies by adjusting your browser settings; however, this may impact the functionality of our Site.

7. Cross-border Disclosure

We may disclose your personal information to overseas vendors or service providers, but only where such entities adhere to obligations consistent with this Privacy Policy and applicable privacy laws.

8. Complaints and Inquiries

If you have any concerns or complaints regarding our handling of your personal information or any breaches of the APPs, please contact us using the details below. We will promptly investigate your inquiry or complaint.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices. Any updates will be posted on this page, and we encourage you to review this policy periodically.